We take our Same Day Dispatch Guarantee seriously and work hard to ensure your orders are shipped on time. However, as much as we strive for perfection, we’re only human, and sometimes unexpected issues arise. Below is a record of times we’ve missed this guarantee and the reasons why.
We are committed to improving our processes to ensure timely dispatch. If you have concerns about your order, please contact us. The following excludes any pre-notified or planned holidays or public holidays where courier does not operate.
While we do everything we can to meet our promise, sometimes things are out of our control. If your order is affected, we’ll always do our best to communicate and resolve the issue as quickly as possible.
Missed Same Day Dispatch Record
| Date | Reason for Delay | Resolution |
| 20 Mar 2023 - Monday | Unforeseen staff health issue | Orders was pick up the next business day, (1 day transit delay) |
| 28 Jan 2025 - Monday | Courier(AusPost) failed to collect shipments due to IT issue. | The item was manually lodged at the local LPO later the same day after we reached out to our depot supervisor. This was due to the scanner did not had our address and a temporary driver being on shift that day. As a result, there was a one-day transit delay, since the item was not processed at the depot until the following day. To Prevent future occurrence, we now have internal process to call local pick up driver manager for pick up status if pass our usual pick uptime slot/frame. AusPost will pick up any missed pick up by next business day (AM), in additional to regular scheduled (PM) |
| 12 Oct 2026 - Monday | Courier(AusPost) failed to collect shipments | The item was manually lodged at the local LPO later the same day after we reached out AusPost for status up on daily pick up but was marked as failed by new driver on route with unspecified reason. As we couldn't reach out to local depot, we left message with our Depot Van Collection. |
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